Privacy Policy

This Privacy Policy outlines how Right Price Flooring ABN ("Right Price Flooring", "we", "our", or "us") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy (Credit Reporting) Code 2014. It also explains how you can access and correct your personal information and make a privacy complaint.

1. About This Policy

Right Price Flooring is a flooring specialist with a physical showroom located at 3/15 Aero Road, Ingleburn NSW 2565. We are committed to protecting your privacy and managing your personal information responsibly. This policy applies to all customers, suppliers, website users, and job applicants. It does not apply to employee records.

2. What Is Personal Information?

"Personal information" means information or an opinion about an identified individual or an individual who is reasonably identifiable:

• whether the information is true or not; and

• whether the information is recorded in a material form or not.

This may include your name, contact details, address, email address, payment information, and any other details you provide to us.

3. What We Collect

We collect personal information necessary to provide our services, such as:

• Contact details: name, phone number, email, address

• Floorplans or site measurements you upload or send us

• Billing and delivery details

• Preferences or interests related to flooring selections

• Technical data from your website usage (IP address, browser type, device ID)

• Employment and application information if you apply for a job

  
  

4. How We Collect Information

We collect information when you:

• Visit our website (www.rightpriceflooring.com.au)

• Submit an enquiry, quote request, or floorplan

• Purchase a product or book a service

• Interact with us in-store, by email, phone, or social media

• Subscribe to marketing communications

• Apply for employment

We may also collect your data from third parties (e.g. service providers, credit reporting bodies) and through automated tools like cookies.

5. Use of Personal Information

We use your personal information to:

• Provide and deliver flooring products and services

• Schedule consultations, measurements, and installations

• Respond to your enquiries and feedback

• Process payments and manage transactions

• Improve our website and customer service

• Send marketing communications (unless you opt out)

• Administer warranty, delivery, and after-sales service

• Review job applications

  
  

6. Submissions and Uploaded Content

By uploading or submitting floorplans, site data, or any content to Right Price Flooring, you grant us a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use, reproduce, adapt, publish, and distribute such content for quotation, service delivery, promotional, or commercial use. These submissions are not treated as confidential.

7. Disclosure of Personal Information

We may disclose your personal information to:

• Delivery and installation partners

• IT and customer service providers

• Payment processors

• Regulatory or legal authorities

• Our legal, accounting or business advisors

• With your consent, or as otherwise required by law

Some third-party services may operate or store data overseas (e.g. cloud providers), in which case we will take reasonable steps to ensure data is protected.

8. Storage and Security

We store your information in both electronic and hard copy formats. We implement physical, digital, and administrative safeguards to protect it from misuse, interference, and unauthorised access. Information no longer needed is securely destroyed or de-identified.

9. Access and Correction

You may request access to your personal information, or ask us to correct it if it’s inaccurate or outdated. We will respond within 30 days. To make a request, please contact us using the details below.

10. Cookies and Website Analytics

We use cookies and similar tools to enhance your browsing experience and analyse website traffic. You can opt out by adjusting your browser settings, though some features may be affected.

11. Marketing and Communications

We may contact you with promotions, news, or product updates. You can unsubscribe at any time via the link in our emails or by contacting us directly.

12. Complaints

If you believe we have breached your privacy rights, please contact us in writing. We will acknowledge your complaint within 14 days and aim to resolve it within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

Right Price Flooring Pty Ltd

3/15 Aero Road, Ingleburn NSW 256

sales@rightpriceflooring.com.au

(02) 8119 4422

To find out more about privacy legislation in Australia, visit the OAIC website at www.oaic.gov.au